Terms & Conditions

NB: The following Terms and Conditions apply solely to online as in store Terms and conditions vary and are in accordance with the Consumer Protection Act. Please contact us for further information or any queries on info@kathrinkidger.com

This website and any mobile application (collectively, this “Site”) is owned by Kathrin Kidger Designs PTY LTD (“We”, “Us” or “Kathrin Kidger Designs PTY LTD”). We are providing you with access to this Site and our online store (together, our “Services”) subject to the following terms and conditions.

By browsing, accessing, using, registering for or purchasing merchandise on this Site or otherwise using our Services, you are agreeing to all of the following terms and conditions, including any policies referred to herein (collectively, these “Terms”). So, please read these Terms carefully.

We reserve the right to change this Site and these Terms at any time. If you are unwilling to be bound by these Terms‚ you should not browse, access‚ use‚ register for or purchase merchandise from the Site.

You represent and warrant that you are at least 18 years old or visiting this Site under the supervision of a parent or guardian.

  1. Privacy Policy
    • Our Privacy Policy, which also governs your visit to Our Site, can be found on our site www.kathirkidger.co.za. Please review our Privacy Policy for information on how we collect, use and share information about our users.
  2. Use of This Site
    • Subject to your compliance with these Terms‚ we grant you a limited‚ non-exclusive‚ non-transferable‚ non-sublicensable license to access and make personal‚ non-commercial use of this Site.
    • This license grant does not include:
      • Any resale or commercial use of this Site or content therein;
      • The collection and use of any product listings or descriptions;
      • Making derivative uses of this Site and its contents;
      • Use of any data mining‚ robots‚ or similar data gathering and extraction methods on this Site.
    • You may not use‚ frame or utilize framing techniques to enclose any of Our trademark‚ logo‚ content or other proprietary information (including the images found at this Site‚ the content of any text or the layout/design of any page or form contained on a page) without Our express written consent.
    • Further‚ you may not use any meta tags or any other “hidden text” utilizing Our name‚ trademark‚ or product name without Our express written consent.
    • Any breach of these Terms shall result in the immediate revocation of the license granted in this paragraph without notice to you.
    • You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the homepage of this Site so long as the link does not portray Us or Our products or services in a false, misleading, derogatory, or otherwise offensive matter.
    • This limited right may be revoked at any time. You may not use any of Our logos or other proprietary graphics or trademarks as part of the link without express written permission.
  3. Account
    • In order to access some features of this Site‚ you may be required to register and We may assign to you, or you may be required to select, a password and user name or account identification.
    • If you register‚ you agree to provide Us with accurate and complete registration information‚ and to inform us immediately of any updates or other changes to such information.
    • You are solely responsible for protecting the security and confidentiality of the password and identification assigned to you.
    • You shall immediately notify Us of any unauthorized use of your password or identification or any other breach or threatened breach of this Site’s security.
    • Each time you use a password or identification, you will be deemed to be authorized to access and use the Site in a manner consistent with these Terms, and We have no obligation to investigate the authorization or source of any such access or use of this Site.
    • YOU WILL BE SOLELY RESPONSIBLE FOR ALL ACCESS TO AND USE OF THIS SITE BY ANYONE USING THE PASSWORD AND IDENTIFICATION ORIGINALLY SELECTED BY, OR ASSIGNED TO, YOU WHETHER OR NOT SUCH ACCESS TO AND USE OF THIS SITE IS ACTUALLY AUTHORIZED BY YOU, INCLUDING WITHOUT LIMITATION, ALL COMMUNICATIONS AND TRANSMISSIONS AND ALL OBLIGATIONS (INCLUDING WITHOUT LIMITATION FINANCIAL OBLIGATIONS) INCURRED THROUGH SUCH ACCESS OR USE.
  4. Electronic Communication
    • When you use this Site, or send emails to Us, you are communicating with Us electronically.
    • You consent to receive communications from Us electronically.
    • We will communicate with you by e-mail or by posting notices on this Site or through our other services.
    • You agree that all agreements, notices, disclosures and other communication that We provide to you electronically satisfy any legal requirements that such communications be in writing.
  5. User Content
    • This Site may include features and functionality (“Interactive Features”) that allows users to create, post, transmit or store any content, such as text, music, sound, photos, video, graphics or code on the Sites (“User Content”).
    • User Content is publicly-viewable and may include your profile information and any content you post pursuant to your profile, but it does not include your account information or information you submit in order to make a purchase.
    • You agree that you are solely responsible for your User Content and for your use of Interactive Features, and that your use any Interactive Features at your own risk.
    • By using any Interactive Areas, you agree not to post, upload to, transmit, distribute, store, create or otherwise publish or send through the Sites any of the following:
      • User Content that is unlawful, libelous, defamatory, obscene, pornographic, indecent, lewd, suggestive, harassing, threatening, abusive, inflammatory, fraudulent or otherwise objectionable;
      • User Content that would constitute, encourage or provide instructions for a criminal offense, violate the rights of any party or that would otherwise create liability or violate any local, state, national or international law;
      • User Content that displays, describes or encourages usage of any product We sell in a manner that could be offensive, inappropriate or harmful to Us or any user or consumer;
      • User Content that may impinge upon or violate the publicity, privacy or data protection rights of others, including pictures, videos, images or information about another individual where you have not obtained such individual’s consent;
      • User Content that makes false or misleading statements, claims or depictions about a person, company, product or service;
      • User Content that may infringe any patent, trademark, trade secret, copyright or other intellectual or proprietary right of any party;
      • User Content that impersonates any person or entity or otherwise misrepresents your affiliation with a person or entity;
      • Viruses, malware of any kind, corrupted data or other harmful, disruptive or destructive files or code.
  6. Rights in User Content
    • Except as otherwise provided in these Terms, on this Site or in a separate agreement with Us, We claim no ownership or control over any User Content.
    • However, by submitting or posting User Content on this Site, you grant to Us a nonexclusive, royalty-free, worldwide, perpetual, irrevocable, transferable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform and display such User Content on this Site and on third-party sites and mobile applications and in all other media or formats, whether currently known or hereafter developed, for any purpose and without any compensation to you.
    • You also grant users of this Site the right to access your User Content in connection with their use of this Site.
    • By posting User Content to this Site, you represent and warrant that
      • such User Content is non-confidential;
      • you own and control all of the rights, title and interest in and to the User Content or you otherwise have all necessary rights to post and use such User Content to this Site and to grant to Us the rights that you grant in these Terms;
      • the User Content is accurate and not misleading or harmful in any manner;
      • the User Content, and your use and posting thereof in connection with this Site, do not and will not violate these Terms or any other of Our applicable terms, guidelines or policies or any applicable law, rule or regulation.
  7. Feedback
    • Separate and apart from User Content, you may have the ability to submit questions, comments suggestions, reviews, ideas, plans, designs, notes, proposals, drawings, original or creative materials and other information regarding this Site, Us and our products or services (collectively “Feedback”).
    • You agree that Feedback is non-confidential and shall become Our sole property.
    • We shall own exclusive rights, including all intellectual property rights, in and to such Feedback and shall be entitled to the unrestricted use and dissemination of the Feedback for any purpose, commercial or otherwise, without acknowledgment or compensation to you.
  8. Restrictions on Rights to Use
    • You agree you shall not (and you agree not to allow any other individual or entity using your password and identification to):
      • download‚ modify‚ reproduce‚ adapt‚ translate‚ reverse engineer‚ create derivative works based upon‚ publicly display‚ sell‚ rent‚ license‚ or in any way commercially exploit any portion of this Site‚ except and to the extent expressly permitted under these Terms;
      • remove any copyright‚ trademark or other proprietary rights notice contained in or on the Site;
      • use any robot‚ spider‚ site search/retrieval application‚ or other device to retrieve or index any portion of this Site;
      • collect any information about other users (including usernames and/or email addresses) for any purpose other than to solicit and/or share reviews with other users;
      • reformat or frame any portion of any Web pages that are part of this Site;
      • create user accounts by automated means or under false or fraudulent pretenses;
      • create or transmit to other users unsolicited electronic communications‚ such as “spam‚” or otherwise interfere with other users’ enjoyment of the Site;
      • submit to this Site any content that falsely states or implies that such content is sponsored or endorsed by us;
      • transmit or upload to this Site any item containing or embodying any virus‚ worm‚ defect‚ malware‚ Trojan horse‚ software bomb or other feature designed to damage or degrade in any manner the performance of this Site‚ any other Web site‚ or any computer or other device or system‚ or the enjoyment of this Site by any user;
      • use this Site to violate the security of or gain unauthorized access to any computer or computer network or other device or system (including unauthorized attempts to discover passwords or security encryption codes);
      • submit to this Site any content that is unlawful or facilitates‚ constitutes‚ promotes or encourages illegal activity;
      • or otherwise use the Site to transfer or store illegal material‚ including any material deemed threatening or obscene;
      • copy or store any User Content offered on this Site other than for your personal‚ non-commercial use;
      • take any action that imposes‚ or may impose‚ in our sole discretion‚ an unreasonable or disproportionately large data or traffic load on this Site or the IT infrastructure used to operate and make this Site available;
      • or use this Site and/ or any User Content‚ intentionally or unintentionally‚ to violate any applicable local‚ state‚ federal or international law.
    • We have no obligation to monitor any user conduct on this Site, and We reserve the right and have absolute discretion to monitor any user conduct on this Site at any time and for any reason without notice.
  9. Ownership
    • As between you and Us‚ this Site‚ including all photographs‚ images‚ text‚ graphics‚ icons‚ audio clips‚ software‚ source code and other aspects thereof (excluding User Content)‚ all improvements or modifications thereof‚ all derivative works based thereon‚ and the collection‚ arrangement‚ and assembly of this Site (collectively, the “Site Content”)‚ including all copyrights‚ trademarks‚ and other intellectual property or proprietary rights in the foregoing‚ are owned by Us or our licensors and protected by applicable copyright laws.
    • The use of any of Our trademarks or service marks without our express written consent is strictly prohibited.
    • You may not use our trademarks or service marks in connection with any product or service in any way that is likely to cause confusion.
    • You may not use our trademarks or service marks in any manner that disparages or discredits us.
    • You may not use any of our trademarks or service marks in meta tags without prior explicit consent.
    • Nothing in these Terms shall be deemed to grant to you or any other user any license or right in or to any of Our patents‚ copyrights‚ trademarks‚ trade secrets or other proprietary rights.
  10. Purchases on this Site
    • You agree that all of your transactions with or through this Site may, at our option, be conducted electronically from start to finish.
    • If we decide to proceed non-electronically, those transactions will still be governed by the remainder of these Terms unless you enter into different terms provided by us.
    • You are responsible to print or make an electronic a copy of these Terms and any other contract or disclosure that we are required to provide to you.
    • The risk of loss and title for items purchased by you on this Site pass to you upon our delivery of the items to the carrier pursuant to a shipment contract.
    • We charge sales tax for merchandise ordered on this Site based on the applicable state sales tax rate of the location to which the order is being shipped.
    • When we ship to you or per your directions to another person, you agree to pay the shipping and any handling charges shown on this Site when your order is placed.
    • We reserve the right to increase, decrease and add or eliminate charges from time to time and without prior notice, so you agree to check all charges before placing an order or signing up for a service.
    • Any shipping or handling charges may or may not reflect actual costs.
    • Only valid credit cards or other payment method acceptable to us may be used.
    • By submitting your order, you represent and warrant that you are authorized to use the designated card or method and authorize us to charge your order (including taxes, shipping, handling and any other amounts described on the Sites) to that card or other method.
    • If the card (or other method) cannot be verified, is invalid, or is not otherwise acceptable, your order may be suspended or cancelled automatically.
    • All returns are governed by our Return Policy, which can be found at below.
    • We attempt to be as accurate as possible and eliminate errors on this Site; however, we do not warrant that any product, service, description, photograph, pricing or other information is accurate, complete, reliable, current or error-free.
    • In the event of an error, whether on this Site, in an order confirmation, in processing an order, delivering a product or service or otherwise, we reserve the right to correct such error and revise your order accordingly if necessary (including charging the correct price) or to cancel the order and refund any amount charged.
    • Your sole remedy in the event of such error is to cancel your order and obtain a refund.
    • All items are subject to availability and we reserve the right to impose quantity limits on any order, to reject all or part of an order and to discontinue products or services without notice, even if you have already placed your order.
    • All prices are subject to change without notice.
    • We reserve the right to refuse or cancel any orders placed for products and/or services which the sale or use of such product and/or service in your state or jurisdiction is restricted or prohibited.
  11. Links
    • This Site may contain links to other sites on the Internet that are owned and operated by third parties.
    • You acknowledge that we are not responsible for the operation of or content located on or through any such site.
  12. Termination
    • You may terminate the Terms at any time by closing your account, discontinuing your use of this Site and providing Us with a notice of termination.
    • We reserve the right, without notice and in our sole discretion, to terminate your right to use this Site, or any portion of this Site, and to block or prevent your future access to and use of this Site or any portion of this Site.
  13. Indemnification
    • To the fullest extent permitted by applicable law, you agree to defend, indemnify and hold harmless Us and our subsidiaries and affiliates, and our respective officers, directors, agents, partners, members, employees, independent contractors, service providers and consultants (“Our Related Parties”), from and against any claims, damages, costs, liabilities and expenses (collectively, “Claims”) arising out of or related to:
      • your access to and use or misuse of this Site;
      • any User Content you post, upload, use, distribute, store or otherwise transmit on or through this Site;
      • any Feedback that you provide;
      • your violation of these Terms;
      • your violation of any rights of another.
    • You agree to promptly notify Us of any third party Claims, cooperate with Us in defending such Claims and pay all fees, costs and expenses associated with defending such Claims (including but not limited to attorneys’ fees).
    • You further agree that the we shall have the right to control of the defense or settlement of any third party Claims.
  14. Disclaimers
    • Except as expressly provided, this Site, including all Site Content, and services provided on or in connection with this Site are provided on an “AS IS” and “WITH ALL FAULTS” basis without representations, warranties or conditions of any kind, either express or implied.
    • WE DISCLAIM ALL OTHER REPRESENTATIONS, WARRANTIES, CONDITIONS AND DUTIES, EXPRESS, IMPLIED OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES, DUTIES OR CONDITIONS:
      • OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR USE, RESULTS, TITLE, AND NON-INFRINGEMENT;
      • CREATED BY TRADE USAGE, COURSE OF DEALING OR COURSE OF PERFORMANCE.
    • We does not represent or warrant that this Site is accurate, complete, reliable, current or error-free.
    • We do not represent or warrant that this Site or our servers are free of viruses or other harmful components.
  15. Exclusivity of Remedy; Limitation of Liability
    • Your sole and exclusive remedy, and our sole and exclusive liability, for any breach of warranty shall be your right to return the product, or receive a refund for the service under Our applicable returns and exchanges policies.
    • IN NO EVENT SHALL WE OR OUR RELATED PARTIES, BE LIABLE FOR SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS OR LOSS OF BUSINESS, EVEN IF THEY HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, NOR SHALL OUR AND OUR RELATED PARTIES’ AGGREGATE LIABILITY, WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE, WHETHER ACTIVE, PASSIVE OR IMPUTED), OR OTHER THEORY, ARISING OUT OF OR RELATING TO THESE TERMS OR THE PURCHASE OR USE OF ANY PRODUCTS OR SERVICES PURCHASED THROUGH THIS SITE EXCEED THE PURCHASE PRICE OF THE PRODUCT OR SERVICE. THE LIMITATIONS SET FORTH IN THIS PARAGRAPH WILL NOT LIMIT OR EXCLUDE OUR OR OUR RELATED PARTIES’ GROSS NEGLIGENCE, FRAUD, INTENTIONAL, WILFUL, MALICIOUS OR RECKLESS MISCONDUCT.
  16. Remedies
    • You agree that our remedy at law for any actual or threatened breach of these Terms would be inadequate and that we shall be entitled to specific performance or injunctive relief, or both, in addition to any damages that we may be legally entitled to recover, together with reasonable expenses of any form of dispute resolution, including, without limitation, attorneys’ fees.
    • No right or remedy of ours shall be exclusive of any other, whether at law or in equity, including without limitation damages injunctive relief, attorneys’ fees and expenses.
  17. Modifications to Site
    • We reserve the right to modify or discontinue, temporarily or permanently, this Site or any features or portions thereof without prior notice.
  18. Severability
    • If any these provisions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed several and shall not affect the validity and enforceability of any remaining provision.
  19. No Third-Party Beneficiaries
    • These Terms are for the benefit of, and will be enforceable by, the parties only.
    • These Terms are not intended to confer any right or benefit on any third party or to create any obligations or liability of a party to any such third party.
  20. Miscellaneous
    • No agency‚ partnership‚ joint venture‚ or employment relationship is created as a result of these Terms‚ and you do not have any authority of any kind to bind Us in any respect whatsoever.
    • We may provide you with notices‚ including those regarding changes to these Terms‚ by email‚ regular mail‚ or postings on this Site.
    • These Terms, which shall be deemed accepted by you upon your use of the Site‚ constitute the entire agreement among you and Us regarding use of this Site.
    • Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of the enforcement of such right or provision.
    • If any provision of these Terms is found to be unenforceable or invalid‚ that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect and enforceable.
    • These Terms are not assignable‚ transferable or sublicensable by you‚ except with our prior written consent.
    • These Terms include and incorporate by reference Our Privacy Policy, which can be found here, and any notices regarding the Site.
  21. Questions
    • Questions regarding these Terms, Our Privacy Policy, or other policy related material can be directed to our support staff by emailing us at: info@kathrinkidger.com.
  22. Packaging and Delivery
    • Please note that your item will only be dispatched provided:
      • Payment has been made
      • The item selected is in stock
      • A valid delivery address has been provided along with contact number
    • Orders will only be delivered to either a business or residential address.
      • All packages require a signature we suggest that the address you give us, as the package destination is one where there are individuals present during working hours.
      • If an order is returned to us due to the postal or courier service not being able to complete the delivery for any reason, the customer will be responsible for the repeat delivery costs.
    • Delivery is effective using a fully insured, secure and swift courier service. All orders will require a signature on delivery, to prove receipt of goods.
      • If items are delivered damaged, such damage must be reported to Kathrin Kidger’s online team by e-mail to info@kathrinkidger.com along with picture of fault within 48 hours of receipt for any claim for compensation to apply.
      • Delivery is between 1-3 working days depending on the city. Items ordered on the weekend or public holidays will only be dispatched on the next working day.
  23. Returns Policy
    • In the event of a customer returning goods we require that the goods be returned with its original labelling within 7 calendar days.
    • Any items of clothing ordered from our website can be returned unworn and in its original packaging, accompanied by completed returns form (e-mail info@kathrinkidger.com, within 7 calendar days of receipt for a full refund. Please notify us within this time frame).
  24. Products not eligible for returns
    • “New and unused” means there are no marks on the item or wear on the tags and the item has been returned to us in its sale-able condition. Kathrin Kidger Designs will not accept returns for any non-faulty items that have been worn, washed and/or tags removed
    • We will not accept returns on any items of clothing that have been worn, have had their packaging removed, or are not in their original packaging.
    • The following products are not eligible for a refund, exchange or credit:
      • products marked “Final Sale”;
      • electronic vouchers;
      • intimates, bodysuits or under garments;
      • jewellery for piercings;
      • products which have been personalised for you or made to your specifications, unless defective
      • Bespoke or customized items cannot be returned or exchanged under any circumstances
    • Goods returned are at the expense of the customer.
    • We will not accept responsibility for the non-arrival of returned items that were sent by any means other than those stated on the returns form.
    • Refunds for the value of the item returned only will be credited to the customer’s credit card / or by the means that it was paid within 30 days of receipt of the returned items.
    • Customers are advised to inspect their purchases on receipt, before removing any tags or disposing of any packaging, and to please inform us of any defects via e-mail info@kathrinkidger.com within 48 hours of receipt of the items.
    • We will only accept faulty items if the items were delivered to the customer damaged.
    • The faulty/damaged items will be inspected and assessed at the studio where an outcome will be decided on, taking fair wear and tear into account. After assessment, items may be repaired and returned where repair is possible.
    • Please refer to our sizing chart when ordering your garment. Once you have placed your size order this will be considered to be your final order.
  25. Exchange Policy
    • In the event of an exchange, items are subject to product availability and the customer will incur any shipping costs for returning items in exchange.
    • We can only exchange an item for a different size, style, and colour subject to our stock availability.
    • All exchange enquiries can be made by contacting, info@kathrinkidger.com via e-mail with EXCHANGE in your subject heading.
    • Exchanged items can only be dispatched after the returned goods have been received and undergone a quality control check back at head office.
  26. Return & Exchange Policy:
    • You must use our returns and refunds procedure for returning defective or unsuitable goods, or else we may refuse to accept them.
    • How to proceed with your return or exchange:
      1. Please email us at info@kathrinkidger.com to advise that you would like to make a return or exchange. In your subject heading please state whether you are claiming for a RETURN or EXCHANGE & request a return & exchange form.
      2. Fill out the form with details required including your contact details, date & place of purchase, along with all details of the physical goods you would like to return or exchange.
      3. E-mail the refund & exchange form to our customer service team on info@kathrinkidger.com. Customer services should contact you with confirmation of your request within 24 hours of receipt.
      4. All exchanges will be subject to our stock availability.
      5. Any return of physical goods must include proof or purchase including all original packaging supplied. Should no packaging is available; please ensure the goods are in protective packaging as we are not responsible for any damage in transit.
      6. Securely wrap and package the item with the printed completed form.
      7. Kathrin Kidger Designs will arrange a courier to collect the package, which will be deducted, from your credit due.
        • Courier fee is dependent on area
      8. Our customer services department may inform you that they do not believe you have a claim, i.e. the warranty period of the goods has expired. In this case we may refuse to repair or replace goods, or refuse to pay a refund.
      9. Once we have received the package, Kathrin Kidger Designs will notify you that we have received the physical goods.
      10. Kathrin Kidger Designs will also notify you in the same email if we have not received the return or refund claim form associated with your claim. If we have not received it, we will send you a blank return form attached to the email. Please complete it and return it to us in terms of our returns and refunds procedure above. We will not be able to continue processing your claim until we have received this document.
      11. If you claim that our goods are defective, our staff will examine the goods for defects.
      12. In the case of physical goods, our staff will examine the actual goods. They will report to us whether the goods were defective, were misused, or are of good quality.
      13. If you claim that our goods are unsuitable for your purposes, we will first investigate whether you communicated the purpose to us. If you did, we will then provide you with a written report indicating whether we believe the goods were unsuitable for your specific purpose or not.
      14. If the goods were returned outside the seven day cooling-off period, or our staff report that the goods were misused, were of good quality, were not provided to you for a specific purpose or were suitable for that purpose, then we will not repair, replace, or refund the goods.
      15. If you returned the goods within the seven day cooling-off period and our staff report that the goods were defective, were provided to you for your specific purpose and were unsuitable for that purpose, then we will either contact you and ask you whether you would like us to repair, replace, or refund the price of the goods (if you are also a consumer under the CPA) or advise you how we have decided to compensate you (if you are not a consumer under the CPA).
      16. If you choose for us to repair or replace the goods or we decide to do so ourselves, we will contact you as soon as reasonably possible to organise the necessary steps to repair or replace the goods.
      17. If you choose for us to make a refund or we decide to do so ourselves, we will contact you and arrange payment of the refunded amount into a bank account of your choice within 30 days of cancellation.
      18. We recommend that you send all items insured and/ or registered when sent through the mail, as we cannot take responsibility for packages that we do not ship ourselves.
  27. Receiving a refund
    • Once your package has been returned to us within the above stated time frame unless otherwise authorized by the management at Kathrin Kidger Designs, we will begin to issue a refund.
    • Each item will undergo a quality control check and once verified your refund will be processed in the original payment format as your purchase was made within 10 days of the date of cancellation notice.
    • All undamaged, correctly returned products will be credited to the customer, excluding shipping charges.
    • You will be notified via email to the address listed on your account when this transaction has taken place.
    • Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from Kathrin Kidger Designs
    • Please note: If we receive your return in a condition which we feel is not fit for exchange or refund we shall get in touch with you to discuss proceedings.
    • Kathrin Kidger Designs reserves the right to refuse a return or exchange for any item sent back in a condition where the item has been used or damaged.
    • Only items, which Kathrin Kidger can confirm as new and unused, will be eligible for a return or exchange, so that they have reached our returns department within the time frame outlined above (unless otherwise organized).
    • Kathrin Kidger will not accept returns or exchange goods for any non-faulty items that have been worn, washed and/or with tags removed.
    • A refund or exchange will not be issued for items, which fail to meet our standards set forth above.
  28. Liability
    • If the items that you receive from us are not what you ordered or are damaged, we shall not have any liability to you the customer unless you notify us of the problem by email info@kathrinkidger.com within 7 working days of receipt of the items in question.
    • On confirmation of the delivery date from us, if you don’t receive the items you ordered from us within this time frame (usually 1-3 working days) from placing the order, we shall have no liability to you unless you notify us by email or telephone of the problem. This must happen within 7 working days from the date of expected receipt of delivery as confirmed by us. If you notify us of the issue under this condition, we will be obliged to either:
      • make good any shortage or non-delivery
      • replace any damaged or defective items
      • refund to you the amount paid by you for the items in question.
        • This excludes the delivery charge.
    • We will not be liable to you for any indirect or consequential loss or damage of items purchased from us once the tags have been removed and the items have been worn.
    • We cannot be held responsible for any delays in delivery once the items have left us and are in possession of the courier service or other applicable courier.
  29. Wash Care
    • All of our Clothing is beautifully packaged in Kathrin Kidger packaging with wash labels/care labels. All items have wash care labels attached and these must be strictly adhered to.
    • We recommend all items be HANDWASHED in cold water
    • Each item on site has wash care details
    • All wash care instructions must be adhered too, if there is any confusion please e-mail info@kathrinkidger.com to get guidelines
  30. Customer services department contact details
    • Our customers can contact our service department as follows:
      • Office hours: 08:00 – 16:00, Weekdays
      • Email address: info@kathrinkidger.com
      • Street / Postal address: Kathrin Kidger Designs PTY LTD, 331 Cowey Road, Morningside, Durban, 4001
  31. Customer queries and complaints
    • We aim for complete customer satisfaction. We respect our customers’ rights and always try to comply with best practice and all relevant laws.
    • If you are not satisfied with any of our goods, or have any questions, please contact our customer services department and have your invoice ready. We will try our best to solve your problem. We are proud of the reputation of our goods.